Honest Comparison
Order Direct vs Delivery Apps
We won't tell you apps are evil — but we will tell you honestly what the differences are, so you can make the best choice for your order.
Side-by-Side Comparison
| Aspect | Direct from Jaflong | Delivery Apps |
|---|---|---|
| Pricing transparency | Menu price as shown | Platform fees/service charges may apply |
| Special requests | Handled by our team directly | Via app notes field |
| ETA accuracy | Confirmed by our kitchen | App estimate, not always kitchen-accurate |
| Allergen queries | Call us direct — immediate answer | Via app — slower response |
| Issue resolution | Call our team directly | Via app support process |
| Loyalty/rewards | Our team recognise regulars | App-based points system |
| Personal service | Direct relationship with our team | Platform manages communication |
Our Honest Take
Delivery apps have genuine value for discovery — if you're browsing dozens of restaurants and want to compare, they make that easy. But once you know you want Jaflong Tandoori, ordering directly is almost always the better experience.
Our direct ordering page takes under 2 minutes, you're dealing with our own team, and any special requests (dietary needs, spice adjustments, allergen queries) get answered by people in our kitchen, not a support ticket. Call us on 020 8332 1339 or order online directly.
For more on why ordering direct supports local restaurants and gives you a better experience, read our full Why Richmond Chooses Jaflong page.
Why Order Direct
- Talk to our team directly
- Special requests handled personally
- No third-party service layers
- Clearer ETAs from our kitchen
- Resolve issues instantly
When Apps Work
- Browsing multiple restaurants
- If you already have app credit
- Late-night discovery scenarios
- When you're new to an area
- App-exclusive offers (check terms)
Got Questions?
Direct vs App FAQs
Your questions answered honestly