Jaflong Tandoori — frequently asked questions

Question 1

How do I order from Jaflong Tandoori?

Accepted Answer

Order directly through our website at jaflongtandoori.online/order, call us on 020 8332 1339, or visit us in person at 16 Ashburnham Road, Richmond TW10 7NF.

Question 2

What are the delivery charges?

Accepted Answer

Delivery is free on orders over £30. For orders under £30, a small delivery fee of £2–3 applies depending on distance. Check our delivery areas page for details.

Question 3

What areas do you deliver to?

Accepted Answer

We deliver to Richmond, Twickenham, Kingston, Teddington, Kew, Ham, East Sheen, Petersham, Mortlake, and surrounding postcodes including TW9, TW10, TW11, TW8, KT1, KT2, SW13, SW14.

Question 4

How long does delivery take?

Accepted Answer

Typical delivery takes 25–45 minutes depending on your location and how busy we are. Friday and Saturday evenings and match days may take longer.

Question 5

Can I schedule an order in advance?

Accepted Answer

Yes! Call us on 020 8332 1339 to place an advance order for collection or delivery at a specific time.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, Visa, Mastercard, Amex, Apple Pay, and Google Pay for both delivery and collection orders.

Question 7

Can I order directly without Just Eat or Deliveroo?

Accepted Answer

Absolutely — and we recommend it! Ordering direct means fresher food, lower prices (no platform fees), and you support a family business. Visit jaflongtandoori.online/order.

Question 8

What's the minimum order for delivery?

Accepted Answer

Our minimum delivery order is £15. Collection orders have no minimum.

Question 9

Do you offer contactless delivery?

Accepted Answer

Yes, just add a note to your order requesting contactless delivery and we'll leave your food at your door.

Question 10

Can I track my order?

Accepted Answer

We don't currently offer live tracking, but our team will call you if there are any delays. Average delivery is 30–40 minutes.

Question 11

What if my order is late or wrong?

Accepted Answer

Call us immediately on 020 8332 1339 and we'll make it right — whether that's sending a replacement, issuing a refund, or giving you a discount on your next order.

Question 12

Do you do meal deals?

Accepted Answer

Yes! Check our special offers page for current deals including 10% off collection and £5 off delivery orders over £40.

Question 13

Is your food halal?

Accepted Answer

Yes, all our meat is sourced from trusted halal suppliers in the UK. This applies to all chicken, lamb, and beef dishes on our menu.

Question 14

Do you have vegan options?

Accepted Answer

Yes! We have 15+ vegan dishes including Chot Poti, Vegetable Biryani, Dal Makhani (vegan version), and many more. See our full vegan guide.

Question 15

Which dishes are gluten-free?

Accepted Answer

Most of our curries are naturally gluten-free. Rice dishes, tandoori items, and most starters are safe. Naan and samosas contain gluten. See our allergen page for full details.

Question 16

What are your most popular dishes?

Accepted Answer

Our top sellers are Chicken Achanak (our signature dish), Chicken Tikka Masala, Lamb Biryani, Tandoori Mixed Grill, and King Prawn Karahi.

Question 17

How spicy is your food?

Accepted Answer

We offer 5 spice levels: Mild, Medium, Medium-Hot, Hot, and Extra Hot. Our team is happy to adjust spice levels to your preference.

Question 18

Can I customise dishes?

Accepted Answer

Absolutely! We can adjust spice levels, remove ingredients for allergies, and make most dishes vegan or gluten-free on request.

Question 19

Do you use MSG?

Accepted Answer

No, we don't use MSG in any of our dishes. All flavour comes from fresh spices, herbs, and traditional cooking techniques.

Question 20

Are your spices fresh?

Accepted Answer

Yes — we grind many spices fresh in-house daily. Our spice blends are prepared by hand using recipes passed down through generations.

Question 21

What is Chicken Achanak?

Accepted Answer

Chicken Achanak is Jaflong's signature dish — tender chicken with fresh mint, coriander, and cream in a light curry sauce. It's been our most requested dish for over 10 years.

Question 22

What is Shatkora?

Accepted Answer

Shatkora is a mildly bitter Bangladeshi citrus fruit unique to Sylheti cuisine. Our Chicken Shatkora combines this distinctive flavour with blended onions for a medium-spiced, aromatic dish.

Question 23

Do you have kids' meals?

Accepted Answer

While we don't have a formal kids' menu, we offer mild dishes like Chicken Korma, plain rice, and chicken tikka that children love. We can also make half portions on request.

Question 24

Can I see your allergen information?

Accepted Answer

Yes — visit our allergens page for a full breakdown of the 14 major UK allergens across our menu. Always inform us of allergies when ordering.

Question 25

Do I need to book a table?

Accepted Answer

Reservations are recommended, especially for weekends and match days. Walk-ins are welcome on weeknights but not guaranteed.

Question 26

Can I walk in without a reservation?

Accepted Answer

Yes, walk-ins are welcome but subject to availability. We recommend calling ahead on weekends: 020 8332 1339.

Question 27

Do you have parking?

Accepted Answer

Free street parking is available on Ashburnham Road and surrounding streets. There's also a public car park on Friars Stile Road.

Question 28

What are your opening hours?

Accepted Answer

Monday–Thursday: 4pm–10:30pm. Friday–Saturday: 4pm–11pm. Sunday: 4pm–10:30pm. We open at 12pm on match days.

Question 29

Do you have wheelchair access?

Accepted Answer

Our restaurant is on ground level with step-free access. Please call ahead so we can ensure a suitable table is available.

Question 30

Can I bring a cake for a birthday?

Accepted Answer

Absolutely! Feel free to bring your own celebration cake. We'll provide plates and even light candles for you.

Question 31

Do you have a private dining room?

Accepted Answer

We have a newly renovated dining area that can be reserved for private events of up to 24 guests. Visit our private dining page for details.

Question 32

Can you accommodate large groups?

Accepted Answer

Yes! For groups of 10+, please call us on 020 8332 1339 to discuss seating. For 20+ guests, consider our private dining or catering services.

Question 33

How far in advance do I need to book catering?

Accepted Answer

We recommend booking at least 2 weeks ahead for small events and 4–6 weeks for large events (100+ guests). Last-minute enquiries are welcome — we'll do our best.

Question 34

What is the minimum guest count for catering?

Accepted Answer

Our minimum is 20 guests for the Essential package, 30 for Premium, and 50 for the Grand package.

Question 35

Do you provide staff for events?

Accepted Answer

Yes — our Grand package includes dedicated service staff. Staff can also be arranged for Essential and Premium packages at an additional cost.

Question 36

Do you supply equipment (chafing dishes etc.)?

Accepted Answer

Yes, all catering packages include professional chafing dishes, serving utensils, and disposable plates. China crockery is available at an extra charge.

Question 37

Do you cater weddings?

Accepted Answer

Yes! We've catered 100+ weddings including Asian weddings with full bespoke menus. Visit our wedding catering guide or call us for a consultation.

Question 38

Do you cater outside Richmond?

Accepted Answer

Yes — we cater across Greater London and the Home Counties. Travel charges may apply for venues more than 30 minutes from Richmond.

Question 39

Can you provide a Halal certificate for events?

Accepted Answer

Our meat and poultry come from trusted suppliers providing halal-certified products. We are not a separately certified premises — please contact us about specific certification or dietary requirements.

Question 40

How is catering priced?

Accepted Answer

Pricing is quoted bespoke across the Essential, Premium and Grand formats. Final pricing depends on menu selection, service type, and venue. Use our price estimator for a quick guide.

Question 41

Do you offer tasting sessions?

Accepted Answer

A tasting menu is available by arrangement. Call us to discuss.

Question 42

What happens if I need to cancel?

Accepted Answer

Cancellations made 7+ days before the event receive a full refund (minus any deposit). Within 7 days, we'll work with you on rescheduling or partial refund.

Question 43

How long have you been open?

Accepted Answer

Since 2008 — that's 18 years serving Richmond upon Thames. We're one of the longest-running family Indian restaurants in the area.

Question 44

Who runs the restaurant?

Accepted Answer

Jaflong is led by founder Syed, who has 40+ years of restaurant experience. His two sons now work alongside him, making it a true multi-generational family business.

Question 45

Do you support local charities?

Accepted Answer

Yes — we regularly support local causes including school fundraisers, charity nights, and community events across Richmond, Ham, Kingston and Twickenham.

Question 46

Are you part of a chain?

Accepted Answer

No — Jaflong Tandoori is an independent, family-run restaurant. There is only one Jaflong, and it's at 16 Ashburnham Road, Richmond TW10 7NF.

Question 47

Have you won any awards?

Accepted Answer

We hold a 4.7★ Google rating with 403 reviews, a 5/5 food hygiene rating from Richmond Council, and TripAdvisor Travellers' Choice recognition.

Question 48

How can I leave a review?

Accepted Answer

We'd love to hear from you! The easiest way is to leave a Google review — search 'Jaflong Tandoori Richmond' on Google and click 'Write a review'.

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