Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Jaflong Tandoori website and services. By placing an order or using our services, you agree to be bound by these terms.

2. About Us

Jaflong Tandoori is a registered business operating from 16 Ashburnham Road, Richmond upon Thames, TW10 7NF. We provide restaurant, takeaway, and catering services specialising in authentic Indian cuisine.

3. Orders & Payments

• All orders are subject to availability and acceptance by Jaflong Tandoori
• Prices displayed include VAT at the current rate
• We accept major credit and debit cards, as well as cash for collection orders
• Payment is required at the time of order for online orders
• Promotional discounts cannot be combined with other offers unless stated

4. Delivery

• We deliver to Richmond and surrounding areas including Twickenham, Kew, Ham, Petersham, Barnes, Mortlake, Kingston, and Teddington
• Minimum order values may apply for delivery — please check at checkout
• Delivery times are estimates and may vary depending on order volume and distance
• We are not responsible for delays caused by circumstances beyond our control (traffic, weather, etc.)
• Please ensure someone is available to receive the delivery at the specified address

5. Collection

• Collection orders should be picked up within 15 minutes of the stated ready time
• We reserve the right to dispose of uncollected orders after 1 hour without refund
• Please bring your order confirmation or reference number for collection

6. Allergens & Dietary Requirements

Our dishes may contain allergens including nuts, dairy, gluten, and shellfish. While we take care to accommodate dietary requirements, we cannot guarantee that our kitchen is free from any allergens. Please inform us of any allergies when ordering. View our full allergen information on our Allergens page.

7. Catering Services

• Catering quotes are provided based on the information supplied and are subject to final confirmation
• A deposit may be required for large orders and events
• Cancellation terms vary depending on event size — details will be confirmed at booking
• Final guest numbers must be confirmed at least 48 hours before the event

8. Refunds & Complaints

Customer satisfaction is our priority. If you have any issues with your order:

• Please contact us within 24 hours of receiving your order
• Provide your order reference and details of the issue
• We may request photographic evidence for quality complaints
• Refunds or replacements will be offered at our discretion after investigation

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Jaflong Tandoori and protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

10. Limitation of Liability

While we take every care to ensure the quality and safety of our food, our liability for any claim arising from our services is limited to the value of the order in question. We are not liable for any indirect or consequential losses.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, please contact us:

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.