Booking terms

Catering terms, in plain English

Deposit, cancellation, payment and dietary policies — read these before you book. Anything unclear, call 020 8332 1339 and we'll talk it through.

1.Deposit and securing your date

  • A deposit is required to secure your event date. The amount depends on the package and guest count and is confirmed in writing in your quote before you commit to anything.
  • Your date is only held once the deposit is received — quotes alone do not reserve the kitchen.
  • The deposit is deducted from your final balance; it is not an extra fee.

2.Cancellations and date changes

  • Cancel more than 14 days before your event and your deposit is refunded in full.
  • Cancel between 7 and 14 days before the event and 50% of the deposit is refunded.
  • Cancel within 7 days of the event and the deposit is retained, as ingredients and staff will already be committed.
  • One free date change is offered where our calendar allows, subject to availability — just call us as early as you can.

3.Payment

  • The remaining balance is due no later than 48 hours before the event.
  • We accept bank transfer and card payment; details are included with your quote.
  • Final guest numbers must be confirmed at least 72 hours before the event. Numbers can go up (subject to kitchen capacity) but the confirmed count is the minimum we charge for.
  • We do not add a service charge. Staffed full-service packages include setup, service and clear-down in the quoted price.

4.Dietary requirements and allergies

  • Most of the menu has vegan, vegetarian and gluten-free options, and we use Laila gluten-free basmati rice.
  • We cook nut-free curries (no active nut use in our kitchen), though we cannot guarantee against supplier-factory traces.
  • All meat is sourced from trusted halal suppliers and our kitchen is 100% Halal.
  • Please flag every allergy and dietary requirement in your enquiry — and again when confirming final numbers — so the chef can plan around it.

5.On the day

  • Our team arrives with chafing dishes, serving utensils, labelled menu boards and linens; full-service packages include uniformed staff.
  • Delivery and setup times are agreed in writing beforehand. Access, parking and power (where needed) at the venue are the organiser's responsibility unless arranged with us in advance.
  • Events at the restaurant are BYOB. For external venues, drinks service can be included in your quote.

These terms are a summary for organisers. Your written quote confirms the exact deposit, guest minimums and timings for your event — where the two differ, your quote takes precedence.

Happy with the terms?

Send a booking request and you'll get a written confirmation within minutes, then a call or WhatsApp with a firm quote.

Request a catering bookingRead the catering FAQsCall 020 8332 1339